Privacy Policy

Oakville IT Services is a service brand operated by Griffin IT Group, with its operations base at 28 Front Street South, 2nd Floor, Thorold, ON L2V 1W9, Canada. References to "we", "us" and "our" in this policy mean Griffin IT Group.

Information you provide. When you submit an enquiry form or contact us by phone or email, we collect the details you choose to give us — typically your name, business name, email address, phone number and a description of what you need help with.

Technical information. Our hosting infrastructure records standard request data such as IP address, browser type and pages requested. This is used for security, abuse prevention and diagnosing faults.

Analytics. Where analytics are in use, they measure aggregate site usage — which pages are visited and how visitors arrive. We do not use this data to build advertising profiles of individuals.

We use enquiry information to respond to you, to understand your requirements, and to provide the services you ask about. If you become a client, information is used to deliver and support those services under our engagement terms.

We do not sell personal information. We do not share it with third parties for their own marketing purposes. We will not add you to a marketing list on the basis of a service enquiry.

Enquiry data is stored in access-controlled systems and retained only as long as needed for the purpose it was collected, or as required by law or our professional obligations. Access is limited to staff who need it.

We apply the same security practices we recommend to clients: multi-factor authentication on administrative access, least-privilege permissions, logging, patching and backup. No system can be guaranteed absolutely secure, and we do not claim otherwise.

Some service providers we use to operate this website and our business may process data outside Canada. We select providers with appropriate security and contractual protections in place.

This site uses only the cookies necessary for it to function correctly and, where enabled, aggregate analytics measurement. You can block or delete cookies through your browser settings; core site functionality will continue to work.

You may request access to the personal information we hold about you, ask that it be corrected, or ask that it be deleted where we are not required to retain it. Contact us using the details below and we will respond within a reasonable period.

Privacy questions and requests can be directed to info@griffinitgroup.com or (289) 667-4000, or by post to 28 Front Street South, 2nd Floor, Thorold, ON L2V 1W9.

This policy may be updated from time to time. Material changes will be reflected on this page.